Refund and Cancellation Policy

This policy explains when you can cancel and what you get back. It forms part of our Terms and Conditions.

Last updated 23 October 2026.

1. MCW courses

Our Blue Team programmes – Analyst, Specialist and Engineer – each have their own course terms. You receive them before you enrol, and cancellations, withdrawals and refunds follow those terms.

2. All other services

This covers everything else we sell – Microsoft certification training, CV and LinkedIn services, mock interviews, career guidance and the Premium Jobs Board – unless a service’s own terms say otherwise.

• Within 24 hours of paying: cancel for a full refund.
• After 24 hours: the payment is non-refundable. If your circumstances change, email us and we will consider it fairly. Any refund we agree is at our discretion and is at most 50% of the part not yet delivered.

3. The Premium Jobs Board

Each Premium Jobs plan is a single payment for a fixed period. Nothing renews and nothing more is taken from your card, so there is nothing to cancel later. The 24-hour rule in section 2 applies to each plan you buy, and your access runs to the end of the period you paid for. If you are on one of our Blue Team programmes, Premium Jobs is included free and is not refunded separately.

4. Good to know

• If we cancel or cannot deliver something you have paid for, we refund everything not yet delivered – or, if you prefer, move you to another date.
• Missed sessions: a session you miss without telling us beforehand counts as delivered. Tell us in advance and we will try to rearrange it.
• Exam fees are paid to Microsoft, not to us, so Microsoft’s own rules apply to them. We also cannot refund costs in your own accounts, such as Azure usage.
• If something is not right, tell us and we will put it right – for example by repeating a session or redoing the work. If we cannot, we will reduce the price or refund you.

5. How to cancel

Email hello@mycyberway.co.uk with your name, your order number and what you want to cancel. Refunds are paid to the payment method you used.